privacy policy
At DUHĀ, your trust is something we hold with care. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. We will never sell your personal information — full stop.
Information We Collect
We collect information you provide directly, as well as certain information automatically when you browse our site.
When you place an order
Full name, email address, shipping and billing address, phone number, and payment information. Payment details are processed securely by our payment provider — DUHĀ does not store your card number.
When you sign up for emails
Email address, name, and any preferences you share with us. You can unsubscribe from marketing emails at any time using the link in any email we send.
When you contact us
Any information you include in your message — such as your name, email, order number, or the details of your inquiry.
Automatically collected
IP address, browser type, device type, pages visited, time spent on the site, and referring URLs. This data is used to improve your experience and is not tied to your personal identity.
How We Use Your Information
We use your information for the following purposes:
• To process and fulfill your orders
• To send order confirmations, shipping updates, and customer service communications
• To respond to your questions or requests
• To send marketing emails, only if you have opted in
• To improve our website and customer experience
• To comply with legal obligations
How We Share Your Information
We do not sell your personal information. We share it only with trusted third parties who help us operate, including:
• Squarespace — our website and e-commerce platform
• Payment processors (e.g. Stripe, PayPal, or Square) who handle transactions securely
• Shipping carriers who fulfill and deliver your orders
• Email marketing platforms, only to send communications you have consented to receive
These partners are bound by their own privacy policies and only use your data to perform services on our behalf.
Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and understand how customers interact with our site. Squarespace may also use cookies for analytics and performance purposes.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our site.
Data Security
Our website uses SSL encryption to protect data in transit, and all payment processing is handled by PCI-compliant providers. While we implement industry-standard safeguards, no method of transmission over the internet is 100% secure — we encourage you to use a secure connection when shopping online.
Your Rights & Choices
Depending on where you live, you may have the right to:
• Access the personal information we hold about you
• Request that we correct or update your information
• Request that we delete your personal data
• Opt out of marketing communications at any time
To exercise any of these rights, please reach out to us using the contact details below. We will respond to your request in a timely manner.
Children's Privacy
DUHĀ is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our site after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out — we are happy to help.
DUHĀ
We aim to respond to all privacy inquiries within 30 days.